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Norman S.

Toronto, Canada
Total impact
Ready to Volunteer

Professional Experience

Certified Salesforce Administrator, Self Employed.

January, 2020 - Current

Working independently as a Salesforce Administrator setting up CRM databases.

Intrapreneur, RBCx Innovation Secondment, RBC

September, 2019 - November, 2019

RBCx is a 9 week intensive employee secondment program that selects emerging talent from across the bank and puts them at the forefront of innovation by using creative problem solving exploration and experimentation to help solve some of RBC’s most complex business challenge.

License, Canadian Securities Institute

January, 2018 - January, 2019

Sr Technical Systems Analyst, RBC

October, 2017 - Current

  • One of the leads on the Investment Management Technical Support team for Charles River; a trading and post trade compliance application.

  • Assisted with automation of deployments in Devops.

  • Developed and automated processes using SQL server 2014/2016.

  • Liaison with Different kind of businesses in Australia, UK, USA and Canada in meeting their necessary requirements providing reliable solutions.

  • Led a combination of different teams under the Global Asset Management for our Annual Disaster Recovery exercise.

  • Assisted the business with meeting the reporting requirements of the Mifid II regulations.

  • Took part in Agile projects using Jira that consisted of bi-weekly sprints and deployments.

  • Qualified in Design Thinking concepts.

Business Systems Analyst, Bond Brand Loyalty

September, 2016 - October, 2017

  • Point of contact for software technical escalations from Customer Service Centre and the Client service team in support of Loyalty programs.
  • Developing automated solutions with SSIS and SSMS.
  • Worked and collaborated across large multi-disciplinary teams; on projects and solutions for the ScotiaBank, Scene, CIBC, Ford etc.
  • Using SQL creating Adhoc queries and data outputs utilizing SQL Enterprise Manager/Query Analyzer
  • Won the first innovation competition proposing a solution for the handling of appointments at the Ford dealership with the use of AI and robotics.
  • Monitoring and escalation of production job failures including encrypt/decrypt, transaction processing, file feeds, etc.
  • Participate in monthly production deployment plans including outlining of operational support items
  • Maintenance of SharePoint collaboration sites and user groups
  • Issue resolution including: troubleshooting, bug fixes/investigations, processing of adjustments, etc.
  • Provide recommendations for system changes to support operations
  • Generation of monthly reports as required
  • Management of critical path and timelines for my own deliverables.
  • Supported ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages 2008 and higher.
  • Maintained operational and monitoring documentation.
Co Founder,

September, 2015 - March, 2017

In conjunction with two other individuals I was instrumental in starting up which is an online company that helps foreigners source different products and services in China. As one of the founders I am responsible for developing and maintaining the website which was developed using PHP along with Wordpress CMS. I also play a main role in communicating with key manufacturers and clients.

In the position I have also developed some added skills such as my:
- Multi-tasking abilities.
- Organisational skills.
- Marketing and Public relation skills.
- Communication skills.

One of the key things I have learnt as an entrepreneur with this being my first start up is the ability to spot your mistakes, correct quickly and not repeat the mistakes.

Senior Software Engineer, EC+ Group Shanghai

March, 2015 - July, 2016

  • Liaison and consult with clients in providing solutions to their needs for applications that they want to be developed.
  • Using the wechat platform and javascript along with node.js, express.js and to provide real time web solutions for our clients.
  • Created a user friendly web app which could be printed for the Purchasing department that helped them keep a record of all the purchase orders created.

Skills used:
1. Javascript
3. Node.js
4. Express.js
5. Socket.IO
6. D3.js
7. Java

IT Security Consultant, atsec information security

October, 2012 - February, 2014

Penetration Testing using many tools such as:
- Nessus
- Cain & Abel
- Metasploit
- Nmap
- OWASP Top 10 etc.

Master of Engineering (M.Eng.), University of Science and Technology Beijing

January, 2009 - January, 2012

Software Developer/ .Net Developer, Companies Office of Jamaica

July, 2008 - July, 2009

• One of the lead .NET developers on a team of 4.
• Software development: As a .Net developer using and C# along with SQL Server I was apart of a team that was responsible for maintaining and upgrading the website and internal applications.
• Internal Technical Support: Consult with employees in providing solutions for technical issues, while also providing training.

Applications Development Engineer/ .Net Developer, Interactive Voice Solutions Ltd.

July, 2007 - July, 2008

  • Technical Support and Business Analyst: Liaison and consult with clients in providing solutions for technical issues. Conducted Installations and training Sessions.
  • Software Development: As a .Net Developer using VB.Net and C# along with SQL Server I helped managed and updated their:
    • Web based Call Accounting application.
    • My Serial Port reader application; that runs with the Meridian, Panasonic, Nortel, Avaya and Mitel PBX’s; to gather calling information.
Hons. Bachelors of Science in Computing and Information Technology, University of Technology, Jamaica

January, 2003 - January, 2007