Profile Picture

Julian L.

Volunteer
Atlanta, GA, USA
Total impact
$77940
Status
Ready to Volunteer

Professional Experience

Founder & Public Speaking Coach, The JLeonard Group LLC

January, 2019 - Current

*The JLeonard Group was created to help clients eliminate self doubt, craft and deliver memorable messages while on the stage.

**We help Entrepreneurs, Public Figures and Small Businesses throughout the development and successful delivery of their talk starting from the initial idea phase up until they walk off the stage, and after.

***The JLeonard Group works provides Public Speaking Coaching services within the Entrepreneurial, Entertainment, Sports and Small Business industries.

www.thejleonardgroup.com

Content Designer, Fiserv

October, 2015 - Current

• Design labels for fields, buttons, and links; confirmation and error messages; user assistance (including help, FAQs); direct-to-consumer correspondence

• Design the content to support engaging user experiences and help users complete their tasks successfully

• Contribute to design artifacts as appropriate, including wire-frames, use cases, content lists, flow diagrams, and other items as needed

• Conduct user research, including the analysis and implementation of findings

• Improve the content design process, including the workflow, creation of artifacts, success metrics, and standards

Technical Writer/Editor I, HP (Hewlett-Packard Enterprise Services)

April, 2014 - September, 2015

• Reviewed all written material for conformance to standards

• Validated content and accuracy of written materials

• Maintained documentation inventory using an automated documentation management system,
to include Web publications for internal and external documentation

• Developed and followed documented procedures for maintenance and distribution of deliverables and publications, to include procedures for changing, reviewing, and managing versions

• Composed monthly status reports that show each project performed on a month to month basis, in order to compare performance to planned work

Documentation Specialist Intern, Carestream Dental

September, 2013 - December, 2013

• Ensured instructional sets were consistent with the software by maintaining the accuracy of the Help Standards documentation

• Updated Quick Start guides to new template by adding document numbers, updating the folder information with the product name, and correcting pagination issues in Adobe FrameMaker

• Secured patient data by reviewing reports generated using WINOMS and ensuring that critical client information was kept secure

Technical Writer Co-Op, Ventyx, an ABB Company

June, 2012 - August, 2012

• Assisted technical writers in preparation for the release of the latest software

• Ensured accuracy of technical documentation by reviewing team members completed files

• Documented errors found in technical documentation and saved them to excel spreadsheets

Retail Associate, Stein Mart

April, 2011 - October, 2013

  • Expanded the customer base by signing 8/10 customers up for the Preferred Customer card program

  • Created sales competitions amongst associates which led to an increase in store profits

  • Provided exceptional customer service by assisting multiple customers at once through using market strategies in order to meet promotional goals

Bachelor of Science , Southern Polytechnic State University

January, 2008 - January, 2013